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1. Are all hotel prices inclusive of all taxes
and service charges? |
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Most hotel prices displayed on our site are
nett. They are inclusive
of all taxes and applicable service charges. However, some hotels,
especially where payment is settled directly with the hotel, taxes and
service charge may not be included.
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2. Can I book/ pay directly to the hotel?
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No. The rates displayed on Service Provider are available only
through this service. Hotel walk-in rates are up to 50% more expensive.
Our online agents are able to assist you with alternative hotels in case
of non-availability and with other travel requirements that individual
hotels cannot. All reservations on Service Provider must be paid for in
advance upon receiving confirmations from us. This is the only way to
guarantee occupancy to the hotels and keep our prices low.
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3. What is meant by ‘On Request/ Confirmation by email’? |
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Before proceeding with your reservation, we must check availability at some hotels
by phone or fax first. Such hotels will be confirmed by email to you within 1 business day
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4. What does ‘Instant Confirmation’ mean? |
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Instant confirmation means that the indicated rooms are readily available
and your reservation can be confirmed once you complete the payment.
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5. Do I get hotel voucher and receipt upon completion
of payment? |
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For Instant Confirmation, you can print your voucher and receipt immediately
upon completion of payment. For On Request hotels, your voucher and
receipt will be emailed to you upon confirmation. If your accommodation is booked by paying
a deposit, your voucher will be issued only after completion of full balance payment. If
you would like a voucher at the time of confirmation please select the full payment option on
Secure Payment Step.
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6. How long will it take to confirm ‘On Request’
room(s)? |
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Most bookings are confirmed within 1 business day. In some cases owing to holiday
at the hotel location or technical problems, it could take up to 2 business days.
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7. Are Airport Transfers included in the hotel
price? |
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As a general rule, most hotel prices provided on our site do not include airport transfers.
If they are included there will be a special remark under hotel price table.
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8. Do you need my credit card details at the time
I make a reservation? |
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Yes. However, only for
Instant Confirmation your card will be
charged at the time of reservation. For
On Request hotels, your card will be charged
only if and after booking is confirmed.
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9. What is the difference between Deposit and Full
Payment options? |
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If you book your accommodation well in advance of 45 days, Service Provider allows you to get a
confirmation by paying 1 Night deposit for every 7 nights you book. Time of issuing the voucher(s)
depends on whether you choose to pay a deposit or full payment. If you choose to pay
Deposit
, you must wait until the balance payment is charged to receive voucher. If you choose
Full Payment,
you will receive a voucher immediately upon confirmation
(by email for On Request hotels).
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10. I don’t have printer right now, how can I print
Voucher and Receipt later? |
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Email containing links to hotel voucher and payment receipt is dispatched to you once the booking is
confirmed. You can access them at any later date. If you do not receive the email, you can login at
My Booking on Top Right section of website to access them any time.
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11. What is your Refund Policy? |
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To refer to our Refund Policy click here.
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12. Who owns and operates www.myhotel2u.com? |
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Istanria Sdn. Bhd.
No.54A Jalan SS2/67
47300 Petaling Jaya,Selangor
MALAYSIA
Tel:
+603-78748179/8690 Fax: +603-78730166, +603-78754111
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13. What is the normal hotel policy regarding children? |
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Most hotels allow up to 1 child under age 12 to share the same room with existing
facilities at no additional cost. If an extra bed is required, price for a Triple
room will have to be paid. Some hotels allow 2 children to share the room with their
parents with extra charge. In such case you will be advised prior to confirmation.
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14. I work for Airline/ travel industry, do I get additional discount? |
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Generally, we do not get any special rates from hotels for Airline or travel industry
professionals. Hotels should be contacted directly for such cases.
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15. Are the rates the same for everyone? |
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As a general rule, the rates quoted are the same for everyone. Our customer service
agents will advise you at the time of reservation, if the reservation cannot be accepted.
The hotel (“Suppliers”) reserves the right to refuse guests who do not comply with their policy.
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16. My credit card number is correct, but it is not accepted / I am getting an
error while making a payment. Why? |
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There are a few possibilities:
- Make sure you are not using a proxy Internet connection. A direct connection to Internet
is required for security purpose
- Our Payment Gateway opens in a new Windows. Make sure that pop up blocking
software/features are turned off
- Make sure the input details are correct
- Make sure the card expiration date do not precede the reservation date.
- Make sure you have not reached your credit limit
- If you get an error apart from the reasons above; please contact your Online Agent
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17. Why is the price different to when I last checked? |
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This normally depends on market conditions and currency fluctuations.
During peak tourist season, convention, fairs etc. the prices are likely to
change. Slight variation on periodical basis is more likely to reflect
fluctuation in currency exchange rates.
However, once booked the price for a hotel is fixed as that at the time of reservation.
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18. What are the different room categories? |
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Hotels tend to place their bedrooms within four different categories:
1) Standard (Run of the House or ROH); 2) Superior; 3) Deluxe;
4) Executive.
The actual difference between the bedrooms varies from one hotel to another.
Single Room A single room is designed to accommodate one person only.
The room contains one single bed or twin bed.
Double Room A double room is designed to accommodate two people only. The room
contains one queen or king size bed or if not available two single beds will be
put together.
Twin Room A twin room is also designed to accommodate two people only.
The room contains two single beds or if not available, one queen or king size bed.
Triple Room A triple room is designed to accommodate three people only.
The room will contain either: one queen and one single bed or three single beds
Please specify which option you require when sending your reservation form.
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19. Are special request guaranteed? |
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As indicated this will depend on each individual hotel's availability.
We will certainly pass your special request on to the hotel.
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Disclaimer |
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1. Service Provider makes every effort to ensure that any materials or rates
displayed on this website are accurate as at the date of issue. Changes in market
conditions or circumstances may occur after the issue date which may make information
displayed on this website no longer accurate or no longer reflect the current position.
2. Service Provider hereby expressly disclaim any representation, warranty or
undertaking in relation to the accuracy, completeness, quality or adequacy of
any contents of this website. We will not be responsible for any loss resulting
from your relying on any information provided on this website.
3. While Service Provider makes every effort to work with hotels which provide
an acceptable standard of service and accommodation for the price paid,
we hereby expressly disclaim any representation, warranty or undertaking
in relation to the quality or adequacy of any hotel listed on our website.
4. This Disclaimer notice is to be read together with the User Agreement. |